5597bet Privacy Policy – Your Data Protected

This Privacy Policy describes how the 5597bet collects, uses, stores, and protects the personal data of users who access and use the platform available at 5597bet.best. By creating an account, making a deposit via Pix, or accessing any feature of 5597bet, you agree to the practices described in this document.

A 5597bet is committed to handling your data responsibly and transparently. We do not sell users' personal data. We do not share your information with external advertisers. We do not use your data for any purposes other than those described here. These are not just formal statements — they are operational rules we enforce across all platform systems and vendors.

This document was drafted in accordance with the General Personal Data Protection Law (LGPD — Law No. 13,709/2018) and with all other legislation applicable to the Brazilian market. If you have any questions about how we handle your data, please contact our team at contato@5597bet.best.

For the purposes of this Privacy Policy and under the terms of the LGPD, the controller of the personal data collected by the platform is 5597bet, operator of the website 5597bet.best.

The controller is responsible for making decisions about the processing of your personal data — how it is collected, the purposes for which it is used, how long it is stored, and with whom, if necessary, it is shared. The Data Protection Officer (DPO) of 5597bet can be contacted by email contato@5597bet.best, with the subject line "Data Privacy".

For urgent matters related to unauthorized access to your account or suspected misuse of your data, please use the live chat available directly on the platform, with immediate support in Portuguese.

A 5597bet collects different categories of data depending on how you interact with the platform. We only collect what is necessary to operate the service safely and with quality.

A 5597bet does not collect data in sensitive categories, such as health information, racial or ethnic origin, religious beliefs, or sexual orientation, unless expressly required by law for fraud prevention or identity verification purposes.

Data voluntarily provided by the user — such as responses to satisfaction surveys or information added to the profile — is handled with the same security and privacy standards applied to all other collected data.

A 5597bet uses collected data exclusively for the purposes described below. No data is used for commercial purposes with third parties, external advertising, or any other purpose not listed here.

• Account operation: Create and maintain your active account, process logins, authenticate sessions, and ensure that only you have access to your balance and history.
• Payment processing: Process deposits via Pix, boleto bancário, credit card, TED, PicPay, and Mercado Pago; and handle withdrawals securely to the account linked to your CPF.
• Identity Verification (KYC): Confirm that you are who you claim to be, that you are over 18, and that the registered details match the documents provided, in accordance with compliance and anti-money laundering requirements.
• Fraud prevention: Monitor suspicious activity, identify duplicate accounts, detect bot usage, and protect the platform against bonus abuse and match manipulation.
• Customer support: Answer questions, resolve complaints, and provide technical support via chat and email, with access to the history needed for context.
• Service-related communications: Send essential notifications about your account, withdrawals, promotions you have opted into, and relevant updates to platform terms.
• Product improvement: Analyze usage patterns (in aggregated and anonymized form) to identify technical issues, improve the browsing experience, and develop new features.
• Compliance with legal obligations: Maintaining records required by law, responding to requests from competent authorities, and fulfilling regulatory obligations applicable to the digital entertainment sector in Brazil.

All data processing carried out by 5597bet is grounded in at least one of the legal bases set out by the LGPD (Law No. 13.709/2018). Below are the bases used for each primary purpose:

• Contract performance (art. 7º, V): Account management, payment processing, bet execution, and withdrawals — data required to deliver the service the user signed up for.
• Compliance with legal obligation (art. 7, II): KYC identity verification, financial transaction records, and cooperation with competent authorities, as required by applicable regulations in the sector.
• Legitimate interest (art. 7, IX): Fraud prevention, security monitoring, product improvement, and analysis of suspicious activity — provided these purposes do not override the rights and freedoms of the user.
• Consent (art. 7, I): Marketing communications and promotions — collected at registration and revocable at any time by the user.

When processing is based on the legitimate interest of the 5597bet, the user has the right to object to the processing by requesting a review from our Data Protection Officer (DPO) at contato@5597bet.best.

A 5597bet does not sell, rent, or trade users' personal data with third parties. Data is shared only in the strictly necessary situations listed below, and exclusively with vendors who sign data processing agreements that meet LGPD-compatible standards:

• Payment providers: Financial institutions and processors such as Pix (Central Bank system), credit card networks, and TED operators (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa) — only the data strictly necessary to process the transaction.
• Game providers: Companies such as Evolution Gaming, Pragmatic Play, and Ezugi receive an anonymous session identifier to operate the games. We do not share your name, CPF, or banking details with game providers.
• Identity verification services: Platforms specialized in KYC and document verification, which process data solely for verification purposes and do not use it for any other purpose.
• Technical infrastructure: Hosting and cloud storage providers operate under contracts that prohibit access to user data for any purpose beyond the technical operation of the servers.
• Competent authorities: When legally required, 5597bet may disclose data to law enforcement agencies, the Public Prosecutor's Office, the Central Bank, the Federal Revenue Service, or other Brazilian public authorities upon receipt of a duly substantiated formal request.

Under no circumstances is your data shared with advertising companies, data brokers, consumer behavior analytics platforms, or any entity that has no direct relationship with the provision of services by 5597bet.

A 5597bet retains users' personal data for as long as necessary for the purposes described in this policy, in accordance with the minimum retention periods required by Brazilian law.

• Active account data: Retained for as long as the account is active. After voluntary account closure, basic identification data is kept for up to 5 years for compliance with legal obligations and resolution of any disputes.
• Financial records: Deposit, withdrawal, and transaction history retained for 5 years, as required by the Central Bank and applicable tax legislation.
• KYC verification documents: Retained for 5 years after account closure, in accordance with anti-money laundering regulations (Law No. 9,613/1998).
• Technical and access logs: Retained for up to 12 months, used for security diagnostics and incident investigation.
• Support history: Support conversations retained for 2 years for reference in dispute cases.

Once applicable retention periods expire, data is deleted or irreversibly anonymized, making it no longer possible to identify the user from the remaining information. The 5597bet conducts periodic reviews to ensure that unnecessary data is deleted in accordance with the established schedule.

A 5597bet implements technical and organizational measures to protect user data against unauthorized access, alteration, disclosure, or improper destruction. The key safeguards in place on the platform are:

• Encryption in transit: All communication between the user's device and the servers of 5597bet is protected by TLS 1.3, the most up-to-date security protocol available. This covers login, deposits, withdrawals, and any exchange of sensitive data.
• Encryption at rest: Sensitive data stored on our servers — such as Pix keys, banking information, and identity documents — is protected with AES-256.
• Restricted access control: Only staff with a specific operational need have access to user data, and that access is monitored, logged, and reviewed on a regular basis.
• Two-factor authentication: Available to all users in account settings. We strongly recommend enabling it for additional protection against unauthorized access.
• Continuous monitoring: Automated anomaly detection systems and unauthorized access monitoring operate 24 hours a day, with immediate alerts sent to the security team.
• Regular security testing: The platform undergoes periodic audits and penetration tests carried out by specialized external teams.

Despite every effort, no security system is completely infallible. In the event of a security incident that may affect your data, 5597bet will notify affected users and the National Data Protection Authority (ANPD) within the timeframes established by the LGPD.

A 5597bet uses cookies and similar technologies to ensure the platform functions correctly, enhance the user experience, and detect suspicious behavior. The cookies used fall into the following categories:

• Essential cookies: Required for basic platform functionality — keeping your login session active, remembering language preferences, and ensuring transaction security. These cannot be disabled without affecting the proper functioning of the service.
• Security cookies: Used to identify suspicious sessions, detect unauthorized access attempts, and prevent fraud. They collect IP addresses, device identifiers, and browsing patterns solely for security purposes.
• Performance cookies: Collect aggregated and anonymized data on how users navigate the platform — most visited pages, load times, errors encountered — for the purpose of technical platform improvement.
• Preference cookies: Store personalized user settings — such as visual theme, language, and notification preferences — so they do not need to be reconfigured on each visit.

A 5597bet does not use advertising cookies from third parties, nor does it allow external behavioral tracking platforms to collect user data through our platform.

You can manage cookie preferences through your browser's settings panel. Disabling essential cookies may prevent features such as login, deposits, and withdrawals from working correctly. Non-essential cookies can be declined without affecting access to the main service.

The LGPD guarantees you, as the owner of the personal data processed by 5597bet, a set of rights you can exercise at any time. Here is what you can request:

To exercise any of these rights, send your request to contato@5597bet.best with the subject line "LGPD Rights", including your full name, CPF, and a detailed description of your request. A 5597bet will respond within 15 business days, as established by the LGPD. For complex requests, the deadline may be extended by an additional 15 days, with justified notice.

If you believe that the 5597bet did not respond adequately to your request, or that a LGPD violation has occurred, you have the right to file a complaint directly with the National Data Protection Authority (ANPD), at www.gov.br/anpd.

A 5597bet is a platform intended exclusively for adults. Access and registration are strictly prohibited for individuals under 18 years of age. The platform enforces age verification at registration and may request proof-of-age documentation at any time, particularly before the first withdrawal.

A 5597bet does not intentionally collect personal data from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will immediately close the account in question and delete the collected data as soon as possible, subject to applicable legal retention obligations.

If you are the guardian of a minor and believe they may have created an account on 5597bet, please contact us immediately at contato@5597bet.best or via the support chat so we can verify the situation and take the necessary steps.

A 5597bet may update this Privacy Policy periodically to reflect changes in data processing practices, new legal requirements, or platform improvements. The date of the most recent update is always shown at the top of this document.

When changes are material to users' rights — such as updates to data use purposes or retention periods — the 5597bet will notify users by email and/or a prominent notice on the platform with a minimum advance notice of 7 days before the new terms take effect.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We recommend visiting this page periodically to stay informed about how we handle your data.

For any questions, requests, or complaints regarding the processing of your personal data by 5597bet, please contact our Data Protection Officer (DPO):

• Email: contato@5597bet.best — Subject: "Data Privacy" or "LGPD Rights"
• Live chat: Available 24 hours a day, 7 days a week, directly on the platform after login. For urgent account security issues, chat is the fastest channel.

We are committed to responding to all privacy and data protection requests within the timeframes established by the LGPD — 15 business days for most requests, extendable by an additional 15 days in complex cases with proper justification.

If you are not satisfied with our response, you have the right to file a complaint with the National Data Protection Authority (ANPD), pursuant to art. 55-J of the LGPD. The ANPD is the authority responsible for overseeing and enforcing data protection legislation in Brazil.